Returns & refunds

We want you to love what you order. If something isn't right, here's how returns work.

Return window

You may return any item within 3 days of receiving your order.

Condition

Returned items must be in their original condition — unworn, unused, spotless, and in their original packaging exactly as delivered.

How to return

Take your time with it. Open the parcel, try the piece on, look it over properly — all with the courier still there. If it isn't right, hand it straight back. Nothing to argue about and no forms to fill in.

Prefer to decide later? Message us on WhatsApp or email manager@limitedlux.me within the return window and we'll send the courier to collect it. Either way, the full price of the piece comes back to you — no restocking fee, and sale and clearance items return on exactly the same terms.

The only thing not refunded is the $5 delivery fee, which covers the courier's trip. It applies whether you hand the piece back at the door or arrange a pickup later. The piece itself is always refunded in full.

Damaged in transit

If your order arrives damaged, take photos immediately, contact us via WhatsApp, and return the item with the courier. We'll process a full refund as soon as the return is in.

Refunds

• Refunds are issued within up to 3 working days of the courier returning your item to us (timing depends on the delivery company).
• The delivery courier returns your payment in cash, on the same trip, when you hand back the item.

Questions

Message us on WhatsApp or email manager@limitedlux.me.